Refund Policy Template for Online Stores – Free Download

A strong refund policy sets expectations, lowers support friction, and helps payment processors validate legitimacy. Use this modular template for physical, digital, and subscription products.

1. Core Template

REFUND & RETURNS POLICY
Effective: {{DATE}}

1. Summary
We want you satisfied. This Policy explains when refunds, returns, or exchanges apply.

2. Time Windows
Physical goods: {{X}} days from delivery. Digital goods: refund only if service not accessed.

3. Condition Requirements (Physical)
Unworn, original packaging, tags attached.

4. Non-Refundable Items
Customized products, final sale items, consumed digital credits.

5. Exchanges
If inventory available we will exchange; otherwise refund.

6. Subscriptions
Cancel anytime; access continues until period end; partial period refunds generally not issued.

7. Process
Email {{SUPPORT EMAIL}} with order ID & reason. We respond within {{X}} business days.

8. Refund Method
Original payment method unless mutually agreed alternative.

9. Chargebacks
Please contact support first—we resolve most issues faster than bank disputes.

10. Changes
We may update this Policy; see Effective date.

2. Optimization Tips

• Reduce Abuse: Define “material use” for digital content (e.g. downloaded files cannot be refunded).
• Subscriptions: Clarify renewal cadence + cancellation cutoff time.
• Clarity: Add a “Plain Summary” first paragraph for conversions.
• Trust: State response SLA (e.g. 2 business days).

3. FAQ